Frequently Asked Questions
Bespoke jewellery?
Yes. After consultation and design or CAD approval, we take a 70% deposit. The 30% balance is due after final approval and before insured delivery.
Can you source beyond the collection?
Yes you can contact us for further details. We offer a wide range of gemstones and precious metals including emeralds, pearls, rubies and whichever available and existing on planet earth, perfect to fit your desires. We can only list so much on the site.
How do I choose?
See our Size Guide, Diamond Guide and CVD & HPHT Guide.
Can I cancel or return a custom order?
Each piece is made to approved specifications. Once the design or CAD is approved and production begins, we cannot accept cancellation, return, exchange or refund for change of mind. If a piece is faulty, damaged or materially different from the approved design, contact us promptly for assessment and resolution.